Terms of service

Last updated: June 30, 2026

OVERVIEW

Welcome to SATTVE.

The terms "we", "us" and "our" refer to SATTVE. SATTVE operates this online store and website, including all related information, content, features, tools, products and services, to provide customers with a curated online shopping experience (the "Services"). SATTVE is powered by Shopify, which enables us to provide the Services.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you access, browse, use or purchase from the Services.

Please read these Terms of Service carefully before using the website or placing an order. By accessing or using any part of the Services, you agree to be bound by these Terms of Service and by the policies referenced on the website, including our Privacy Policy. If you do not agree to these Terms of Service, you should not use or access the Services.

Nothing in these Terms of Service limits or excludes any mandatory consumer rights that apply under applicable law.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you confirm that you are legally able to enter into a binding contract under the laws applicable to you.

To use the Services, including accessing or browsing the online store or purchasing products, you may be asked to provide certain information, such as your name, email address, billing address, shipping address, phone number and payment information. You represent that the information you provide is accurate, current and complete and that you are entitled to provide it.

You are responsible for maintaining the confidentiality and security of your account credentials and for activities carried out through your account, except where such activity was not caused by your fault or negligence. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to present products accurately in our online store. However, colours, textures, packaging and product appearance may differ slightly from how they appear on your screen due to device settings, display quality, lighting, photography, packaging changes or supplier updates.

Product descriptions, images, prices, availability and product ranges may be updated from time to time. We may change or discontinue products, product ranges or offers, subject to applicable law and any orders already accepted by us.

Product information on the website is provided for general customer information and shopping purposes. It is not medical, therapeutic, diagnostic or other professional advice. Products such as candles, incense, aromatherapy items, cosmetic products, crystals, esoteric items and wellness products should be used responsibly and in accordance with any product instructions, warnings and applicable safety guidance.

Nothing in this section limits your legal rights if a product is faulty, defective, not as described or otherwise does not meet the standards required by applicable consumer law.

SECTION 3 - ORDERS

When you place an order through the Services, you are making an offer to purchase the selected products. Your order is accepted only when we confirm acceptance of the order.

We may refuse, cancel or limit an order where permitted by law, including where a product is unavailable, there is an obvious pricing or product information error, payment cannot be processed, fraud or misuse is suspected, or delivery to the provided address is not possible.

Please review your order carefully before submitting it. If you notice an error after placing your order, contact us as soon as possible at info@sattve.hu. We will try to assist you, but we may not always be able to modify or cancel an order once processing has started.

Returns, exchanges, cancellations and refunds are handled in accordance with our Refund Policy and applicable consumer protection laws.

Products sold through the Services are intended for personal, household or gift use. You may not purchase products for unlawful resale, unlawful export or other unlawful commercial misuse.

SECTION 4 - PRICES AND BILLING

The price charged for a product will be the price shown at the time you place your order, unless there is an obvious error. Delivery costs and any other charges payable for the order are shown before you complete the order.

Prices, discounts and promotions may change without notice. Any promotional offer may be subject to additional terms, time limits, availability restrictions or other conditions. If there is a conflict between these Terms and the specific terms of a promotion, the promotion terms apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through the Services. You also agree to update your information where necessary so that we can process your order and contact you about it.

Payments are processed through secure third-party payment service providers. We do not store your full payment card details on our own systems.

SECTION 5 - SHIPPING AND DELIVERY

Delivery options, estimated delivery times and shipping costs are shown on the website or during checkout where applicable.

Delivery times are estimates and may be affected by product availability, fulfilment partner processing, carrier delays, public holidays, peak periods or events outside our reasonable control. We will make reasonable efforts to inform you of significant delays.

Delivery is carried out by third-party carriers and logistics partners. For consumer purchases, risk in the products passes to you when you, or a person designated by you, receives physical possession of the products, unless applicable law provides otherwise.

If a parcel is lost, damaged or significantly delayed, please contact us at info@sattve.hu so that we can review the issue and assist you in accordance with our Shipping Policy, Refund Policy and applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including the website design, layout, text, graphics, images, logos, product presentation, branding and other content, are owned by SATTVE, Shopify, our suppliers, licensors or other relevant rights holders, unless otherwise stated, and are protected by applicable intellectual property laws.

You may access and use the Services for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, republish, upload, display, sell or exploit any part of the Services without prior written permission, except where permitted by law.

SATTVE's name, logo, product names, designs and brand elements may not be used without our prior written consent. Shopify's name, logo and brand elements are the property of Shopify. Other names, logos, product names, designs and marks appearing on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS AND THIRD-PARTY FEATURES

We may provide access to tools, apps, widgets or features offered by third parties. These tools may be provided "as available" and may be subject to the relevant third party's own terms and policies.

We do not control all third-party tools or services and are not responsible for their content, operation or availability, except where required by applicable law.

Your use of optional third-party tools is at your own discretion. Please review the applicable third-party terms and privacy information before using them.

We may add, modify or remove features, tools or resources from the Services from time to time.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, content or services operated by third parties. These links are provided for convenience or additional information.

We are not responsible for the content, accuracy, policies, practices or availability of third-party websites or services. If you choose to access third-party websites, you do so at your own risk.

Any complaints, claims, concerns or questions regarding third-party products, services or content should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

SATTVE is powered by Shopify, which provides the platform that enables us to operate the online store and provide the Services.

Purchases made through our online store are made directly between you and SATTVE. Shopify is not the seller of the products purchased from SATTVE and is not responsible for the fulfilment of your order, except where Shopify provides services directly under its own terms or policies.

SECTION 10 - PRIVACY POLICY

The collection and processing of personal information through the Services is described in our Privacy Policy.

Because our online store is powered by Shopify, certain personal information may also be processed by Shopify and other service providers in order to operate the store, process orders, provide payment and checkout services, prevent fraud, improve the Services and comply with legal obligations.

Please review our Privacy Policy for more information about how personal information is collected, used, shared and protected.

SECTION 11 - FEEDBACK, REVIEWS AND USER CONTENT

If you submit, upload, email, post or otherwise provide feedback, reviews, suggestions, ideas, comments, images or other content to us or through the Services, you confirm that you have the right to provide that content and that it does not infringe the rights of any third party.

You grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, translate, adapt and distribute such content for purposes related to operating, improving and promoting the Services, subject to applicable law and your privacy rights.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, discriminatory, infringing, harmful, spam-like, or that contains viruses, malware or other harmful code.

We may, where permitted by law, monitor, edit, refuse or remove content that we consider inappropriate, unlawful, misleading, harmful or in breach of these Terms.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on or in the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, images, pricing, promotions, delivery charges, delivery times, availability or other information.

We may correct errors, inaccuracies or omissions and update information where necessary. If an error affects an order you have already placed, we will contact you where required and handle the issue in accordance with applicable law.

Nothing in this section limits your legal rights if you purchased a product based on incorrect or misleading information.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not access or use the Services, directly or indirectly: (a) for any unlawful, fraudulent, harmful or malicious purpose; (b) to violate any applicable law, regulation or third-party right; (c) to infringe our intellectual property rights or the rights of others; (d) to harass, abuse, insult, harm, defame, threaten, intimidate or discriminate against any person; (e) to submit false, misleading or inaccurate information; (f) to transmit viruses, malware, spyware or other harmful code; (g) to send spam, unsolicited advertising, chain letters or similar communications; (h) to impersonate another person or entity; (i) to interfere with the security, functionality or operation of the Services; (j) to scrape, extract, copy or collect data from the Services without permission, except where permitted by law; (k) to bypass security features, access controls or technical restrictions; or (l) to use automated systems, bots, agents, artificial intelligence tools or similar technologies in a way that disrupts, misuses or harms the Services.

We may suspend or restrict access to the Services if we reasonably believe that these Terms have been breached or that such action is necessary to protect the Services, our customers, our business or third parties.

SECTION 14 - AUTOMATED ACCESS AND AGENTS

This section applies if you use, allow or enable any automated software, bot, crawler, scraper, artificial intelligence tool, agent or similar technology to access, interact with or use the Services.

Automated access must not be used in a way that disrupts the Services, bypasses restrictions, misrepresents the source of traffic, collects personal information unlawfully, copies content at scale, or interferes with the normal use of the website by customers.

We may block, limit or restrict automated access where we reasonably believe it breaches these Terms, harms the Services, creates security risks or violates applicable law.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where permitted by law, including if you breach these Terms, misuse the Services, provide false information, attempt fraud, or interfere with the operation or security of the Services.

You remain responsible for any amounts due for orders already placed and accepted before termination, unless otherwise required by applicable law.

Sections that by their nature should continue after termination will remain in effect, including sections relating to intellectual property, privacy, liability, governing law and dispute resolution.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services are provided with reasonable care and skill. However, we do not guarantee that the website will always be available, uninterrupted, secure or error-free.

Product information and general content on the website are provided for customer information and shopping purposes. While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all content will always be complete, current or free from errors.

To the fullest extent permitted by law, we exclude warranties or conditions that are not expressly stated in these Terms. Nothing in these Terms excludes or limits your mandatory consumer rights, including your rights in relation to faulty, defective or misdescribed products.

SECTION 17 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable consumer protection law.

To the fullest extent permitted by law, SATTVE will not be liable for indirect, incidental, special, punitive or consequential losses, loss of profit, loss of revenue, loss of data, loss of business opportunity or similar damages arising from your use of the Services.

Our liability for any claim relating to an order, product or use of the Services will be limited to the amount you paid for the relevant product or order, except where a higher liability is required by applicable law.

Nothing in this section affects your legal rights as a consumer.

SECTION 18 - RESPONSIBILITY FOR BREACH

You may be responsible for losses, damages, claims or costs caused by your unlawful use of the Services, your breach of these Terms, your infringement of third-party rights, or your submission of unlawful or harmful content, to the extent permitted by applicable law.

This section does not apply in a way that would unfairly limit your rights as a consumer.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary so that it becomes enforceable, where possible.

If this is not possible, the unenforceable provision will be removed, and the remaining provisions will continue to apply.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

If we do not immediately exercise or enforce a right under these Terms, this does not mean that we waive that right.

These Terms, together with any policies referenced on our website, form the agreement between you and SATTVE regarding your use of the Services and purchases made through the website.

If there is any conflict between these Terms and mandatory consumer protection law, the mandatory legal protection will apply.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where this does not reduce your legal rights or protections as a consumer.

SECTION 22 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any purchases made through the Services are governed by the laws of Hungary, unless mandatory consumer protection laws provide otherwise.

If you are a consumer living in another country of the European Union, nothing in these Terms deprives you of the protection of mandatory consumer laws in your country of residence where such laws apply.

If you have a complaint, please contact us first at info@sattve.hu so that we can try to resolve the issue directly.

Consumers may also have the right to contact the competent consumer protection authority, conciliation body or alternative dispute resolution body in accordance with applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and do not limit or otherwise affect the meaning of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

You can review the current version of these Terms of Service on this page.

We may update or change these Terms from time to time. If we make material changes, we will provide notice where required by applicable law. Changes will apply from the date stated in the notice or, if no date is stated, from the date they are published on the website.

The Terms that apply to your order are the Terms in force at the time your order is placed, unless applicable law requires otherwise.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at info@sattve.hu.

SATTVE
Email: info@sattve.hu

The store operator's mandatory business, registration, tax and contact details are provided on the website's legal notice, imprint, contact or store information page and must be kept accurate and up to date.